Solutions for
E-commerce logistics
FBY the new e-commerce logistics service by Yocabe
E-commerce logistics that make a difference
Reliability, efficiency and know-how built on the largest marketplaces: e-commerce logistics designed for those who want to grow without complications.
Our e-commerce logistics service
With Yocabe’s years of experience in managing major online sales platforms, we offer an integrated, tailored logistics service ready to support your business at every stage.
- Optimized order management
- Fast and smooth shipping
- Total monitoring and control
With Yocabe, your logistics are already marketplace-proof. Learn how we can help you scale your eCommerce with flawless management and a top customer experience.
Take your eCommerce to the next level with logistics that work.
The central role of logistics in eCommerce
What happens from the moment you order a product to the moment you receive it is the most important part of the e-commerce logistics process. It is at that stage, in fact, that all the operations take place that transform the virtual request into a tangible good that reaches the final customer.
From the moment the purchase is confirmed, a series of actions are set in motion that collectively constitute logistics. The latter is responsible for managing the entire supply chain and coordinating from a strategic and practical point of view everything involved from the creation to the receipt of an order.
Managing the logistics of an eCommerce is one of the most crucial aspects for any company that wants to sell online. It is what makes all the difference, not only in terms of customer satisfaction; but also in terms of ever faster growth of an eCommerce platform’s operations and business. It is a key driver for business success and because of that, it cannot be overlooked at any time and at any step.
The new fullfilment for e-commerce
The FBY platform was created with the goal of creating a service aimed at any brand or retailer belonging to different sectors (from fashion to beauty and food), comparable to that of Amazon and Zalando – platforms that today have set the benchmark metrics for the e-commerce sector.
Thanks to Yocabe’s know-how, technology and logistics infrastructure, FBY is able to manage all logistics operations: from order collection, to inventory management, to shipping and returns.
What is eCommerce logistics?
eCommerce logistics refers to the set of activities from storage and inventory management, to shipping and receiving the order to the end customer.
Let’s take a closer look at the various stages to learn more about how the eCommerce supply chain works.
- Inventory management.
A perfectly organized warehouse is synonymous with functionality, efficiency and speed in the distribution of products and the storage of them.
Having a complete view of inventory before you can start processing any order is as essential as arranging inventory items in proper shelves and containers along with the correct labels to speed up their picking. In addition, optimizing warehouse space allows you to accommodate all the items on hand and locate them easily. - Receipt of goods.
Receipt of goods must be planned and coordinated with the rest of the processes related to the supply chain, so as to avoid hiccups.
At this stage, procedures must be implemented to check orders-package lists, registration of goods-and the status of packaging - Picking and packing.
At this stage, the goods are taken from the warehouse shelves, cataloged and packed with the necessary documentation (invoice and packing slip) and finally labeled, according to the standards set by the couriers.
To optimize the picking and packing routes, it is essential to carry out an upstream analysis of orders and a good organization of picking stations to better manage the distribution of goods - Shipping and tracking.
After the goods are packed, they must be sent to a courier to be shipped.
At this stage, the customer becomes an actual buyer.
A shipment tracking service allows the user to receive all the necessary information and to follow the path of their order in real time, from the warehouse to the final destination.
In this context, a seamless customer experience, along with offering multiple payment options with cash on delivery and prepaid commissions, are good prerequisites for improving customerconversion and retention. - Delivery and handling of returns.
he eCommerce logistics process mostly ends with product delivery. On top of that, there is the return of orders, and managing it effectively becomes very important.
First of all, recording the amount of returns and their reasons, along with automating the procedures, is a key aspect to optimize their management
For online shoppers, the ability to send the ordered product back to the seller is a key added value. In fact, a good return policy assumes great importance and can make the difference in a user’s choice of eCommerce.
A key element for eCommerce logistics is customer service.
A service that can provide the necessary support to customers at any point in the product purchase or return experience is critical to improving and increasing customer satisfaction.
The latter depends not only on efficient customer service, but also and especially on:
- Time and mode of delivery
- Courier selection
- Opportunities for order customization and packaging type (gift wrapping, personalized messages, change of address, and so on)
- Order status monitoring through real-time shipment tracking
- Return of goods policies
Comparing logistics
Profound changes in distribution methods have transformed the world of logistics, bringing out clear differences between the traditional and modern models.
On the one hand, eCommerce logistics focuses on delivering products directly to the end customer’s home. On the other, traditional logistics, and thus that of physical stores, focuses on getting products to stores.
The table below schematizes and compares the characteristics of each of the two logistics:
|
| ECOMMERCE LOGISTICS | TRADITIONAL LOGISTICS |
| ORDER SENDING | Small parcels ( crates and packages) | Large and full loads (Consolidation of goods) |
| FLOW OF GOODS | Irregular and complex | Regular |
| TRADE | B2C, although there may be cases of B2B e-commerce | B2B. The exchange takes place mainly with other companies or retailers |
| CUSTOMER | Unknown customer, difficult to retain | Precise identikit of one’s customer, easily fiselizable |
| QUESTION | Unstable, hardly predictable | stable and predictable |
Although different, it is not excluded that both models can coexist, especially within an omnichannel model.
The logistical challenge of eCommerce
At a time when consumers are increasingly choosing online over physical stores, the speed of shipping, due to good logistics management, plays a decisive role on the choice to purchase on one eCommerce rather than another.
One of the biggest challenges facing Italian eCommerce today concerns precisely this aspect: having a distribution system that is as optimized, fast, and above all organized as possible. The online consumer, in fact, expects new and increasingly faster options for delivery and pickup of products, as well as reliable tracking to reporting solutions.
To create efficient eCommerce logistics, it is necessary to acquire a mix of technologies, resources, and best practices, including, for example, inventory management software that can track warehouse performance and optimize controls with automated processes; reporting technology with which results and performarce can be monitored in order to streamline the supply chain and reduce costs where needed.
In this context, working with the right partner, can help build the logistics infrastructure needed for an eCommerce, maximize profits, and optimize the supply chain. The right 3PL can be key to the success of one’s business.
FBY as a complete logistics solution
And this is where the FBY fulfillment service designed by Yocabe comes in. It is a comprehensive solution that can manage the order fulfillment process in all its stages:
- replenishment and storage of all goods at warehouses, so you can plan and manage inventory with simple clicks;
- picking and packing of orders, with custom packing available;
- 24/48h express shipping throughout Europe, thus opening up new growth possibilities for the store;
- Returns management, ensuring quality control of products and restocking of returns.
- customer service, so as to ensure the necessary support for customers in multiple languages at all times.
The aspects that characterize FBY and make it a complete fulfillment solution for eCommerce are diverse and manifold:
Full Fulfillment
FBY’s eCommerce logistics service controls all fulfillment activities through a single platform: product storage and packaging, shipment preparation, order management, and post-sale troubleshooting. By better managing each of these stages, FBY creates an effective and efficient customer experience-improving customers’ perception of the company- , which will help improve and increase eCommerce conversion rates.
Simplicity and convenience
Using FBY’s fulfillment system means reducing both logistics and shipping cost on an order. Each partner, has a clear and transparent pricing plan available, tailored to their needs. The higher the volume of shipments, the more convenient the savings.
Internationality
The FBY platform is designed to ship orders worldwide with an extensive logistics network. This enables companies to grow quickly and develop nationally and internationally.
Multichanneling
Thanks to its multichannel nature, FBY provides instant connection to all major e-commerce platforms and marketplaces, integrating with
Each partner can connect their e-commerce to the platform and manage their warehouse, checking the status of each order in real time.
The service also provides multiple delivery options: based on the destination of orders, but also on the size and urgency of your parcel, FBY platform algorithms choose the most convenient, fast and high-performing courier.
FBA Standard
FBY’s logistics flow is designed on the FBA standard to meet Amazon and Zalando’s SLA servers. In addition, the proprietary FaaS platform ensures multi-channel, multiwarehouse management of all D2C and B2B orders; finally, the plug-and-play integration that FBY uses reduces high setup time and costs.
The goal, in conclusion, is to ensure for each eCommerce a distribution system that is as organized, efficient, rational and, above all, in step with the times and with customer expectations as possible.
This will allow companies much more time to focus on growing their business, keeping expenses under control and ensuring their customers on-time shipping, both in Italy and in Europe.
